Unicar Hire Services Limited terms and conditions of rental
Level and Type of Security
The card details are received and processed directly by our payment gateway (PSP): the card details are transmitted from you to the payment gateway (PSP) encrypted over high-strength SSL for maximum protection and confidentially. We do not at any point handle the card information.
For additional security, your three digit security code found at the back of your card is never stored by the payment gateway (CVV/CVC2).
The payment gateway (PSP) is licensed and authorized by Visa, MasterCard and other card associations to act as a payment gateway and is fully audited and compliant with the Payment Card Industry Security Standards.
Currency: All transactions with Unicar are carried out in Euro. The rate of conversion may vary as this is the prerogative of the card company.
Rates include: Comprehensive insurance- subject to excess and restrictions as may be applicable, unlimited mileage, vehicle maintenance and VAT.
Rates exclude: Fuel as supplied with the car, baby and booster seats, extra optional insurance extensions, GPS equipment, out of normal working hours service and other items not included under the “Rates include” heading above.
Payment method: We accept payments in cash or by credit card. This must be done at commencement of rental. If the credit card holder is different to the driver, the credit card holder must be present to sign rental contract. Identification documents will be required. We accept Visa, Mastercard and Amex, however, we are unable to accept Switch / Maestro cards. Debit cards are also acceptable. If payment is effected in cash, a credit card imprint is, nevertheless, required.
Groups and models: We offer a variety of models within each group, therefore, we are unable to guarantee any particular models as shown on our website. However, we do guarantee that the model actually delivered will have at least the same features as the one shown on our website. If we decide to upgrade the car we will do so at no additional charge.
Fuel policy: Our normal policy (subject to change in circumstances) is to supply cars with half a tank of fuel. This is paid for by the renter at commencement of hire. Depending on the size of the vehicle, half a tank charge will cost between €30 - €40 calculated as at December 2011. No fuel refunds are allowed, therefore, renters are required to return the cars with a little fuel.
Collection Procedure: Vehicle will be ready and available for collection on the time as requested by client. If the client turns up early, he may be required to wait as necessary until a car becomes available. If a client does not turn up to collect the reserved car within 5 hours of the requested time, the company reserves the right to hire the car and any deposits paid by the renter will be forfeited.
If the vehicle is returned earlier than booked, no refunds are allowed.
If the vehicle is returned at a later time or in a different place as agreed on the rental agreement, the company allows a maximum of 2 hours following which, a full day rental may become applicable. Additional administrative charges will become payable if a vehicle is returned late or in a different location without prior notification.
Condition of vehicle on return: We accept that our vehicles may be returned reasonably dirty with fair wear and tear. However, extreme dirt/ damage to the upholstery requiring special cleaning will be charged for.
Hirer’s responsibilities:
1. The hirer undertakes to use the vehicle with all diligence and care. Furthermore, confirms that to the best of his knowledge and belief, the statements made on the contract form are true and complete and that nothing materially affecting the risk has been concealed by him. The hirer further undertakes and accepts that the vehicle to be hired will not be:
a. Driven by any person other than the hirer or named driver.
b. Used for the carriage of passengers for hire or reward or for racing, competition, trial or rallies.
c. Used for the carriage of goods of an explosive, inflammable, corrosive, toxic or otherwise dangerous nature.
d. Used in ‘high risk’ areas such as operational parts of an airport, chemical works or otherwise dangerous nature.
e. Used to carry more than the number of passengers the vehicle is designed to carry.
2. Furthermore, the hirer declares that he/she and any additional drivers mentioned, where applicable, have not:
a. Had any motor insurance declined, cancelled or refused at normal terms during the past 10 years.
b. Been convicted during the past 5 years of any offence (other than parking) in connection with a motor vehicle, or have any prosecutions pending.
c. During the past 4 years had an accident, loss or claim, (irrespective of who was at fault) in connection with any motor vehicle whether covered by insurance or not.
d. Suffered from diabetes, epilepsy, heart condition or any physical or mental disability, infirmity or disease or any condition necessitating use of drugs or mechanical aids except defective hearing or vision corrected by hearing aids or spectacles.
3. Failure to abide by these rules will empower the lessor to claim the vehicle back from the hirer forthwith.
4. In the case of an accident or theft involving the rented vehicle, the hirer or designated driver must:
a. Inform the local police authorities and the lessor within the shortest possible time and hand over the original keys to the lessor.
b. Provide the lessor with all necessary documentation such as road accident reports properly completed and signed by the hirer and/or third parties.
c. Not admit liability or commit the lessor or insurance company in any way nor try and deal with any third parties involved unless such instructions are specifically obtained from the lessor.
5. Notwithstanding the comprehensive insurance provided to the rented vehicle and notwithstanding any provision for the collision damage waiver, the following exclusions apply:-
a. When the vehicle is driven by drivers not specified on the contract form.
b. When the driver is under the influence of drugs or alcohol.
c. When the driver fails to stop following an accident and/or fails to give full and correct details to the police or traffic authorities.
d. When the vehicle is driven on unauthorized or inappropriate roads or beaches.
e. Damage to the road wheel, tyres or underside of the car.
6. The hirer is responsible for any traffic violations that may be issued by all the competent authorities in Malta and Gozo and are to be paid for by the hirer before returning the vehicle to the lessor. Administrative charges will apply if traffic contraventions are left unpaid by the hirer.
7. Notwithstanding the agreed time for return of the hired car, hirer is nevertheless responsible to ensure that the vehicle would have been left properly parked not in a time zone area (vehicle may not be picked-up at the pre-agreed time) or in an area having parking restrictions.
8. Insurance is subject to the following excesses:
Drivers: 23-25 years : €600
Drivers: 25-70 years : €450
Drivers over 25 years but with less than 2 years experience : €600
Drivers: 70-75 years : €600
Incoming Flight Information
This information is required for all airport rentals. We will not be responsible if a car is not available on arrival should the correct flight information not have been provided.
Age Requirements
Our standard policy covers drivers aged between 23 and 70 years. A full license held for a minimum of 2 years must be presented. Young drivers (23 – 25years) and mature drivers (71-75 years) may be insured against a minimal charge.
The C.D.W option (listed below) is not available for young and mature drivers. A minimum excess charge always applies.
Collision Damage Waiver (C.D.W) Option
The renter has the option to purchase Collision and Theft insurance (C.D.W) to reduce the standard applicable excess by the amount stipulated in the website.
Total Damage Waiver (T.D.W) Option
T.D.W to obtain 100% cover. No excess will become payable.
Additional Driver Insurance
This is available at an extra charge to cover more than one driver.
Exceptions to the Total Waiver Insurance (T.D.W)
Notwithstanding this extra cover, damage to: antenna, car keys, car navigation systems, windshield wipers, glass, mirrors, wheels, tires, spare key, car jack, triangles, damage to the upholstery of the car, extreme dirtiness in the car, underside damage, damage due to negligence, damage to child seats and baby seats are not covered.
Baby Seat Rentals
These are available at an extra charge, Please indicate age and weight of child when requesting this service.
Clients are advised that our staff do not fit baby seats in the car. Baby seats must be fitted by the renter.
Road assistance & breakdown service
We provide the service free of charge. In case of a mechanical fault, vehicle malfunction or any other reason requiring assistance, our contractors are to be contacted on the emergency numbers supplied.
Flat & punctured tyres
Cars are supplied with a spare wheel and the necessary tools. Clients will be required to change wheel themselves. If our assistance is requested a charge will be applicable.
Parking tickets / Traffic violations / Over speeding Fines
Traffic offences left unpaid for more than 36hours will be automatically charged on the hirer’s credit card and an administration fee of €15.00 will be added on.
CVA charges (traffic congestion)
Whenever these charges apply an administration fee of €5.00 is added on top of the actual charge. Invoices are normally received by us up to 2 months later.
Lost or stolen car keys
This does not fall under our insurance cover and is always excluded. Keys locked inside car will incur an administration fee of €15.00. Any lost keys will have to be replaced. Costs, including coding of key, purchase order etc… as necessary are all at the hirer’s expense. An administration fee of €25.00 will apply.
In-car equipment
Whilst most of our vehicles are equipped with a radio cassette or a cd player, sometimes these develop a fault and may not be functioning at the time of rental. This equipment is therefore, not considered to be an integral part of the car hire agreement.
Cancellation of booking
Internet bookings are based on special low rates and therefore subject to the following cancellation fees:
If cancelled within 15 days of hire: Forfeiture of deposit
If cancelled within 3 days of hire: 50% charge
No shows / on the spot cancellation: Full charge
Reservation via website
The rates on our website are only applicable to bookings made via this medium and the applicable payment/ deposit paid as required. Rates applied to on-the-spot bookings may be substantially higher.
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